Refund and Returns Policy

Return & Refund Policy

At Souvenir Souq, customer satisfaction is at the heart of what we do. If for any reason you are not fully satisfied with your purchase, our return policy is designed to make the process smooth and transparent.

Return Eligibility

To qualify for a return:

Items must be returned within 14 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
A proof of purchase (invoice or receipt) is required to process returns.

Return Eligibility

To qualify for a return:

Items must be returned within 14 days of delivery.
Products must be unused, in original packaging, and in the same condition as received.
A proof of purchase (invoice or receipt) is required to process returns.

Non-Returnable Items

Please note, the following items cannot be returned:

Customized or personalized products.
Sale or clearance items.
Products that have been used or damaged after delivery.

How to Return an Item

Contact our customer support at info@souvenirsouq.com to initiate a return request.
Once approved, you will receive detailed instructions on how and where to send back the item.
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect product.

Refunds

Refunds will be processed within 7–10 business days after the returned item is inspected and approved.
Refunds will be issued to the original payment method used during purchase.

Exchanges

If you would like to exchange an item, please contact us first to confirm availability.
Exchange shipping costs may apply unless the exchange is due to an error on our part.