At Souvenir Souq, we are committed to fast and reliable delivery across the UAE. This policy explains how and when your orders will be delivered.

1. Delivery Areas

• We currently deliver across the United Arab Emirates (UAE) only.
• No international shipping is available at this time.

2. Delivery Timeframes

• Same-Day Delivery: Orders placed before 12:00 PM (UAE time) will be delivered on the same day.
• Next-Day Delivery: Orders placed after 12:00 PM (UAE time) will be delivered on the next business day.

3. Shipping Costs

• Delivery charges (if any) are calculated at checkout based on your delivery location.
• Any applicable fees will be shown before you confirm your order.

4. Order Processing

• Orders are processed immediately once payment is confirmed.
• You will receive a confirmation email or message once your order is out for delivery.

5. Delays & Exceptions

• While we do our best to meet promised delivery times, unforeseen delays (such as traffic, weather conditions, or courier issues) may occasionally occur.
• If your delivery is delayed, our team will notify you promptly.

6. Store Display Items

• Some products may be listed as “on display in store.”
• These items are available for purchase but may require additional time to prepare for delivery.
• Delivery timelines for such items will be confirmed when you place your order.

7. Damaged or Incorrect Deliveries

• If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours at info@souvenirsouq.com with your order details and supporting photos.
• We will arrange for a replacement or refund after verifying the issue.

8. Contact Us

For questions regarding shipping or delivery:

📧 Email: info@souvenirsouq.com
📦 Mailing Address:
Souvenir Souq
P.O. Box 241906
Warsan First, Dubai
United Arab Emirates