At Souvenir Souq, we are committed to safeguarding the privacy of our customers and website visitors. This Privacy & Cookies Policy outlines how we collect, use, and protect your personal data when you interact with us—whether online or offline.

1. Information We Collect

We may collect the following personal information:

• Identity & Contact Details: Name, email, phone number, business name, and postal address.

• Order & Transaction Data: Order history, payment details (processed securely), and delivery preferences.

• Technical Data: IP address, device type, browser, and browsing activity.

• Marketing & Communication Preferences

2. How We Use Your Information

We use your data to:

• Process orders and deliveries

• Respond to inquiries and support requests

• Improve our website, products, and services

• Send marketing communications (only if you opt-in)

• Comply with legal and regulatory obligations

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share data with:

• Service providers (delivery partners, IT services, payment gateways)

• Regulatory bodies where legally required

• Internal teams for operations, support, or marketing (only where applicable)

4. Cookies Policy

Our website uses cookies to provide a better browsing experience and improve functionality.

Types of Cookies We Use:

• Necessary Cookies: Essential for website performance and security.

• Analytics Cookies: Help us analyze site usage to enhance user experience.

• Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness.

You can manage or disable cookies in your browser settings, but some features may not work correctly.

5. Data Security

We take appropriate security measures to protect your data from unauthorized access, disclosure, or loss.

6. Your Rights

You may have the right to:

• Access or request a copy of your personal data

• Correct or update inaccurate information

• Request deletion of your data (where applicable)

• Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below.

7. Changes to This Policy

We may update this policy occasionally. Any changes will be posted here with a revised effective date. Please review this page periodically for updates.

8. Contact Us

If you have any questions about this Privacy & Cookies Policy, please reach out to us at:

Souvenir Souq
P.O. Box 241906
Warsan First,
Dubai, United Arab Emirates

📧 Email: Contact@souvenirsouq.com
📧 Support: Support@souvenirsouq.com