Terms & Conditions - Souvenir Souq

Welcome to Souvenir Souq. By accessing or using our website or placing an order with us, you agree to be bound by the following terms and conditions. Please read them carefully before engaging with our products or services.

1. General

These Terms & Conditions govern your use of our website and all transactions made with Souvenir Souq.
Souvenir Souq reserves the right to change these terms at any time. Continued use of our website implies acceptance of the updated terms.

2. Eligibility

Our products and services are intended for businesses and individuals who can form legally binding contracts under applicable law.
Wholesale purchases may require account verification or business credentials.

3. Orders & Payment

All orders are subject to availability and confirmation.
Prices are quoted in AED unless otherwise stated.
Payments must be made in full before dispatch unless prior credit terms have been agreed upon.
Accepted payment methods include bank transfers, credit/debit cards, and other secure payment gateways.

4. Pricing & Product Information

While we strive for accuracy, errors in pricing or product details may occur. We reserve the right to correct such errors at any time.
Product colors, designs, and packaging may slightly vary due to photography and screen display settings.

5. Shipping & Delivery

We deliver across the UAE and internationally upon request.
Delivery timelines vary based on order size and location and are communicated at the time of order confirmation.
Souvenir Souq is not responsible for delays caused by third-party logistics or customs processes.

6. Returns & Replacements

Due to the nature of wholesale supply, returns are only accepted for defective or incorrect items.
Claims must be reported within 3 business days of receiving the goods.
Items must be returned unused, in their original packaging.

7. Intellectual Property

All content on this website, including logos, product images, descriptions, and graphics, is the property of Souvenir Souq and protected under applicable intellectual property laws.
You may not reproduce, modify, or distribute our content without written permission.

8. Limitation of Liability

Souvenir Souq is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services.
Our total liability shall not exceed the amount paid for the specific order in question.

9. Privacy

We respect your privacy. All data collected is handled in accordance with our Privacy & Cookies Policy.

10. Governing Law & Jurisdiction

These terms are governed by the laws of the United Arab Emirates.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.